Frequently Asked Questions - Sharp Soundbars

The most common issues are covered below.

To filter the list, use the search bar to enter a keyword.

If your enquiry is not related to any of the below, please click here for contact details.

Sharp UK TV support


Question Answer
I need an Operation Manual
for my Sharp Soundbar		 Please go to sharpconsumer.uk/Soundbars for more information on your Sharp soundbar product.
My audio unit
is not working		 If there is no power to your audio unit check the fuse in the plug. Ensure that the correct source is selected and that the volume is turned up and not muted.
How do I connect my Audio device to my
television, phone, table, laptop, etc.?
When connecting Sharp Soundbars to various audio sources such as a television set, phone, tablet, laptop, etc. there are number of ways in which this can be achieved.
My system is suffering
from erratic issues
If subjected to strong external interference (mechanical shock, excessive static electricity, abnormal supply voltage due to lightning, etc.) or if it is operated incorrectly, the system may malfunction.
I am connected to the digital optical/coaxial input
on my audio product, but there is no sound		 Ensure that the output from your source device is set to PCM. For most televisions this can be carried out from the sound menu.
My Bluetooth device does not
connect to my audio unit		 Ensure that your Bluetooth input source is paired with the audio product as advised in the Operating Instructions.
I would like to control my audio system with my Sky remote control Currently there are no Sky remote control codes for use with Sharp audio products.
When connected via the headphone jack on my set I do not hear anything but the
volume of the sound bar has been turned up		 Make sure that the sound level on the television is turned up.

The volume level of the headphone output on your set will determine the sound level from your sound bar.

Do not turn this up too loud as it may result in distortion at higher volume levels.
When connected at HDMI ARC,
the volume control on my set is not working		 Ensure that CEC is enabled on your television set. Go to the sets internal menu to set CEC on, once this is turned on changing volume using the television remote control will adjust the volume on the sound bar.
My set and audio system are not working
correctly after connecting at HDMI		 When connecting devices using HDMI, ensure that both devices are turned off.

When connecting and the devices are on, data corruption can occur leading to unpredictable conditions.
If this has happened, unplug both devices from the mains, reconnect then power up again.
Wi-Fi mode without soundHT-SBW420
  1. Check whether the PC or smart phone and soundbar are on the same network or not.
  2. Check whether the soundbar is in Wi-Fi mode or not.
  3. If using the app, please check whether the music is sent to the speaker or not.
Forgotten Wi-Fi passwordHT-SBW420
  1. Clear Wi-Fi preset password.
  2. Boot status, press these remote control buttons in sequence:
    PLAY/PAUSE, NEXT, PREVIOUS, VOL-
Remote control does not workHT-SBW420
Please try the following steps to diagnose a faulty remote:
I hear buzzing or hummingHT-SBW420
  1. Ensure all cables and wires are securely connected.
  2. Connect a different source device (TV, Blu-ray player, etc) to see if the buzzing persists. If it does not, the problem may be with the original device.
  3. Connect your device to a different input on the soundbar.
TV has display problem while viewing
HDR content from HDMI sourceHT-SBW800		 Some 4K HDR TVs require the HDMI input or picture settings to be set for HDR content reception.

For further setup details on HDR display, please refer to the instruction manual of your TV.
The subwoofer is idle or the indicator
of subwoofer does not light upHT-SBW800		 Please unplug power cord from the mains socket, and plug it in again after 4 minutes to reset the subwoofer.
My soundbar turns off after 15 minutesHT-SBW800 This is a 15 minute power off function standard (ERPII) and is a standard requirement for certain electronic devices for power saving regulations.

The system will activate this if the external input signal level is too low. If this keeps happening to you, please increase the volume level of the external device.
I can’t find the Bluetooth name of this unit on my Bluetooth device for Bluetooth pairingHT-SBW800
  1. Ensure the Bluetooth function is activated on your Bluetooth device.
  2. Ensure you have paired the unit with your Bluetooth device.
There is no sound
There can be several factors causing this. Please check this list:
There is no sound coming from the subwoofer
There can be several factors causing this. Please check this list: