Please read the Terms and Conditions below.
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| Television Products |
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On behalf of the supplier Sharp Consumer Electronics UK, UMC (UK) guarantees that any television products are not defective when sold. If the product becomes defective within 12 months from your date of purchase, we will provide user guidance and operational support as necessary. Should a repair be required, we will repair or exchange the product, at our own discretion, free of charge. Should options to fix the customer issue be exhausted, we reserve the right to refer the customer back to their reseller for a resolution. The warranty periods apply from the first date of purchase of the product. To obtain warranty service, the original proof of purchase will be required and the serial number affixed to the product must be complete and undamaged. The original sales receipt or invoice clearly showing the reseller names as well at their VAT & company registration number.The invoice/receipt should also show a description of the item purchased, date of sale and price. The date of purchase must be stated legibly, without deletions or changes. The item must have been purchased from either of us directly or from one of our approved resellers. Sales made on auction or market-place sites are not covered by the manufacturers guarantee and should be referred to the reseller. We are unable to accept credit card or bank statements as these do not specify the product purchased. A warranty does not apply if the product type or serial number or date of its production has been altered, deleted, removed or is illegible.In the event of the end user being provided with an extended warranty/guarantee from us and the item is deemed uneconomical to repair or parts are no longer available to affect a repair, we reserve the right to offer a contribution of the original purchase price taking into account the age, specification, and depreciation, this is typically: Any extended warranty provided by us is valid for the original purchaser only and is not transferable in the event that the item changes ownership. For television screen sizes up to 43 inches we run a collect, repair and return process. This means the item will be collected by our nominated carrier, returned to us, repaired, then returned back to yourself.For sets of screen sizes of 44 inches and above, we use a repair network to carry out on-site service. Note that in ROI, all screen sizes are covered by an on-site service facility We will usually replace any defective part, however, if we believe we cannot offer a permanent repair of the faulty item, we may exchange it like for like or advise the customer to discuss a refund/replacement with their reseller. In the event that an exact like for like replacement is not available, we may exchange it for an item of equal or superior specification.In the case of collections, it is understood that it is not always convenient for our customers to wait at home for the carrier company to visit, to make this easier for you we can collect the item from a nominated address. This can be a home or work address. Note that our collections are only available on a Monday - Friday 9am - 5.30pm - we are unable to offer collections or deliveries on a Saturday, Sunday or Bank Holiday. In the event that we need to collect your item, it is imperative that you package it suitably to be transported on a carrier. For screen sizes up to 24 Inches the best way to do this is in the original box/packaging. For screen sizes of 25 to 43 inches, we would supply packaging, free of charge, to arrive with nominated carrier on the day of collection. In the case of on-site repairs for 44 inch and larger, the service agent will use their own packaging solution if required. It is the responsibility of the customer/end user to ensure the item is suitably packaged in order that it is not damaged in transit. We are unable to entertain any claims for items damaged due to inadequate packaging or where the item has been packed poorly in the event we supply the packaging. When booking a repair, you will be asked to provide pictures of your set showing that it is not damaged prior to collection. Accessories which may become defective under warranty due to a manufacturing defect will be covered provided that the claim is valid and supported by a proof of purchase. This only applies to user accessories shown in the quick start guide. Software updates (as applicable) ‐ All software updates must be carried out with software/firmware provided by UMC/Sharp as failure to do this may result in irreparable damage to your unit. On occasion, updating software can identify other pre-existing issues that may cause your product to operate incorrectly. If you are outside of guarantee and the installation of the software causes a different issue you may be liable for a chargeable repair service. |
| Domestic Appliances and Audio Products |
On behalf of the supplier, Sharp Consumer Electronics UK, UMC (UK) guarantees that any domestic appliance or audio product is not defective when sold. If the product becomes defective within 12 months from your date of purchase, we will provide user guidance and operational support as necessary. Should options to resolve the customer issue be exhausted, we reserve the right to refer the customer back to their reseller for a resolution. Software updates (as applicable) - All Software updates undertaken outside of warranty are done so at your own risk. On occasion, updating software can identify other pre-existing issues that may cause your product to operate incorrectly. Accessories which may become defective under warranty due to a manufacturing defect will be covered provided that the claim is valid and supported by a proof of purchase. This only applies to user accessories shown in the user guide. |
| Terms of the Product Warranty |
The manufacturers guarantee does not apply when the product is used in an incorrect, negligent, false, inadequate or abusive manner or in connection with any external devices causing damage to the product or that are incompatible with it. In the event of malfunction or damage caused by incorrect fitting of accessories or wall mounts, these will not be covered under our guarantee. Use original screws contained within the product box, if unsure contact our helpline. Service will be carried out under guarantee for the customer, provided the following conditions are met:
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| Exclusions to Guarantee |
The guarantee does not cover the following items; this is not a limited list. Any work carried out relating to these items will be on a chargeable basis:
This guarantee is limited to the cost of repairing the product, to the extent permitted by law. SCE Poland Sp. z.o.o., or SCEUK LTD does not accept and will not be held liable for any financial loss incurred about the failure of any product to operate in accordance with expected standards. Such financial loss not covered by warranty include, but are not limited to:
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| Our warranty is in addition to and does not affect your statutory rights or any other rights under legislation governing the sale of consumer goods.
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